Provides family-centered comprehensive care to patients of various age and diagnostic groups who require on-call intervention.   These include specialty populations such as infusion therapy, hospice and pediatrics.  The on- call support may include clinical phone guidance, coordination of care, scheduling, and direct patient intervention through visits. 

Direct Care Role:

• Provides direct care services to patients/families in community and institutional settings.
• Utilizes principles of the nursing process to assist in data collection and evaluation of nursing care.
• Utilizes effective interviewing techniques; sets limits, and collects data based on specific role.
• Demonstrates nursing knowledge and skills in the implementation of prevention, therapeutic and rehabilitative nursing care.
• Communicates and collaborates effectively with health care providers, third parties, patients and families based on specific role.
• Explains processes, procedures and treatments to patient to gain cooperation, understanding, and ease apprehension.
• Maintains awareness of comfort and safety needs of patient.
• Observes patient, records significant conditions and reactions, and notifies supervisor or Physician of patient's condition and reaction to drugs, treatments, and significant incidents.
• Responds to life saving situations based upon nursing standards, policies, procedures, and protocol.
• Uses oral and written communication to convey pertinent information to members of the health care team in a timely manner.
• Complies with company policies and procedures.
• Completes all required forms, reports, time cards, itineraries, etc, accurately and within designated timeframe.
• Recognizes and follows established lines of communication.
• Performs other duties as assigned.

Indirect Care Role:

• Maintains knowledge of Horizon computer system for care delivery applications.
• Coordinates communications with third party payors for pharmacy, DME, and other supplies needed for the clinical plan of care.
• Maintains knowledge of regulatory, licensing and accreditation agencies.
• Performs other duties as assigned.

• Completion of an accredited RN education program with a diploma, associate or bachelor's degree. Bachelor's degree in Nursing preferred.
• 1 year community health experience with diverse populations. Specialty experience with hospice, palliative care, and infusion therapy preferred. Pediatric experience helpful
• 1 year experience with providing phone support and/or triage intervention in community health, clinic setting, and/or emergency room preferred.

·        Experience working as part of a team and working effectively with persons and communities from diverse cultural, social, and ethnic backgrounds. The ability to work in a complex institutional structure requiring significant collaboration. 

·        Strong planning and organizational skills.  

·        Demonstrated ability to work well under pressure, within strict time parameters, and with a strong attention to detail.

·        Ability to work independently with minimal supervision.

·        Ability to work seven days on, seven days off 4:30 p.m.-midnight, on-call between midnight-8:30 a.m. with weekend coverage between 8am -5pm Saturday and Sunday. Occasional overtime may be required to ensure adequate staff coverage.

·        Demonstrated ability to maintain strict confidentiality.

• Registered Nurse; licensed in the State of Ohio.
• CPR certification through the American Heart Association is required.
• Valid driver's license.