The Patient Navigator provides support/assistance to patients to support their health to include insurance assessments, health insurance enrollment, an evaluation of their transportation needs and options, and referrals to social services and community resources. Participates in community coalitions, and outreach events to strengthen relationships to meet unique needs

1. Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers;
2. Builds effective, working relationships with patients, /clients, healthcare team and resource providers to improve coordination of patient care and reduce barriers;
3. Maintains expertise in eligibility, enrollment and program specifications for health insurance and other community resources;

4. Participates in community coalitions, relationship building, and outreach events

1. Works with individuals and organizations that provide patient /client/services or resources, i.e. transportation services, counselors, language translators, and representatives who assist with financial support;
2. Assists patients to enroll in the various Children and Family Health Institute programs and make referrals to consumer assistance programs;
3. Documents all patient/ client interactions(conversations,  referrals ,etc) in compliance with privacy and confidentiality standards;
4. Manages Gap of Care list by contacting patients/clients for follow up screenings, appointments, specialty visits and assists with scheduling.
5. Removes barriers to access to health care including transportation.
6. Builds the Community Health Center non- duplicated census by reaching out to members assigned by insurance companies to schedule appointments.
7. Adheres to the organization’s policy in regards to professional behavior, appearance, and communication as a representative of VNACJ CHC.
8. Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position.

1. Associates or Bachelor Degree in health education or social work preferred
2. 2-3 years work related experience with outreach experience
3. Strong computer skills in word and excel.
4. Excellent verbal and written communication, working knowledge of health insurance programs, coverage and payment plans including Medicare, managed Medicaid programs and Market Place Exchange preferred, training will be provided
5. Working Knowledge of community health centers, county  health and human services and immigration-related services preferred,
6. Ability to successfully engage and connect with customers including de-escalation
7. Demonstrates strong interpersonal skills and working relationships.
8. Self-starter and ability to work independently,  including problem solving . Seeks input/feedback as necessary

    

    

    

   
   

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.